We strongly support the right to repair. Opening your device, performing ordinary maintenance, replacing modular parts, changing pedals, installing protective accessories, upgrading lighting, changing cosmetic components, or making reasonable cosmetic, ergonomic, or repair-related customizations does not automatically void your entire warranty.

A specific warranty claim or after-sales support request may be denied, limited, or handled differently if the issue was caused by, contributed to, or made worse by an improper repair, unsafe modification, incompatible part, improper installation, misuse, water exposure, crash damage, battery neglect, or another excluded condition. But your entire warranty is not suddenly void for everything else.

For full warranty details, please see our Warranty Policy here.

Our Commitment to You

We know downtime matters. When something goes wrong, our goal is to help diagnose the issue quickly, identify the correct replacement part, and get you back up and riding as efficiently as possible.

Many EUC issues can be resolved without shipping an entire wheel across the country. In many cases, a customer can replace a component with basic tools such as a screwdriver and metric Allen/hex wrenches. With proper care, many riders also use metric hex bits with an adjustable-clutch drill for convenience.

With appropriate guidance from the manufacturer or NGM, customers can often replace common components such as controllers/mainboards, motors, lights, displays, suspension components, pedals, shells, body panels, handles, kickstands, charge ports, tires, tubes, bearings, hardware, protective accessories, and plug-in wiring harnesses where no soldering is required.

This is also true after many crashes. A crash does not automatically void the entire warranty. Crash-damaged parts themselves may not be covered, but customers can usually replace damaged components and continue to receive warranty support for unrelated covered components.

What We Do Not Recommend

We generally do not recommend replacing major performance-altering components with anything other than factory-supplied or manufacturer-approved parts.

This includes, for example, using a different motor than the one supplied or approved by the factory, installing a different or modified controller/mainboard, using custom firmware, using a non-approved charger, modifying battery components, or making wiring changes that alter factory electrical behavior.

Those kinds of changes can affect acceleration, braking, torque, temperature, reliability, battery behavior, firmware behavior, cut-out risk, water resistance, diagnostics, and overall ride characteristics. NGM does not directly warrant third-party performance upgrades, non-factory performance-altering parts, custom firmware, non-approved chargers, modified electrical systems, or the results of those changes.

If one of those changes causes or contributes to a problem, that specific issue may not be covered. For example, if an aftermarket or non-approved charger causes charging issues, battery damage, controller/mainboard damage, or other electrical damage, that charger-related issue may not be covered under warranty.

What Customers Should Not Do Themselves Under Warranty

Most EUC work can be handled with ordinary tools, but some tasks should not be performed by customers under warranty.

Customers should not replace a BMS or perform any repair requiring soldering under warranty unless expressly authorized in writing by NGM or the manufacturer.

BMS work, cell-level battery work, soldering, battery-pack internal work, and high-risk electrical repairs are extremely rare and should only be performed by a qualified professional. These repairs may involve high-voltage lithium-ion battery systems and can present serious risks of fire, electric shock, battery damage, property damage, injury, or death.

If a warranty issue appears to require BMS replacement, battery-pack internal work, soldering, or other high-risk electrical work, contact NGM before attempting any repair. We will help determine the appropriate next step.

A Few Examples

Changing pedals wilnot automatically void coverage for an unrelated battery issue.

Installing protective armor will not automatically void coverage for an unrelated display issue.

Replacing an OEM controller/mainboard will not automatically void coverage for an unrelated suspension issue.

Crashing your wheel does not automatically void the entire warranty. Crash-damaged parts may not be covered, but unrelated covered components may still remain eligible for warranty support.

Replacing crash-damaged parts does not automatically void the entire warranty, as long as the repair itself does not cause or contribute to the later issue.

Installing a lighting kit incorrectly and damaging the lighting circuit may affect coverage for that specific lighting-related issue.

Using an aftermarket or non-approved charger and causing charging issues, battery damage, controller/mainboard damage, or other electrical damage may affect coverage for that particular charger-related issue.

Riding through deep water and causing corrosion may affect coverage for water-related issues.

Safety Still Matters

We support repair and customization, but safety comes first.

EUCs and other PEVs are high-powered lithium-ion battery vehicles. Poor repairs or unsafe modifications can affect performance, handling, braking, acceleration, water resistance, battery safety, electrical safety, firmware behavior, lighting behavior, structural integrity, legal compliance, warranty eligibility, and rider safety.

If you are unsure whether a repair or modification may affect safety or warranty coverage, contact us first. We would rather help you make an informed decision up front than surprise you later.

Our Bottom Line

Next Gen Mobility supports the right to repair.

You should be able to maintain, repair, personalize, and customize the PEVs you own without automatically losing your entire warranty.

A crash, repair, modification, or accessory installation does not automatically void the entire warranty. But if crash damage, a repair, modification, aftermarket part, improper installation, water exposure, battery neglect, unauthorized BMS work, unauthorized soldering, unsafe use, or a non-approved charger causes or contributes to a specific problem, that specific claim may not be covered.

That balance lets us support riders, keep prices low, encourage practical repairs, keep downtime low, and continue standing behind the products we sell.

For complete warranty terms, exclusions, and procedures, please review our full Warranty Policy here.