Who We Are: The Next Gen Mobility Story

High-Performance EUCs. Unmatched Value. Real Support.

Next Gen Mobility was founded on the principle that the EUC community deserves better. We aim to deliver unbeatable value no matter what you buy - but we refuse to compromise on what happens after the sale. From technical troubleshooting to firmware help, our after-sales support is industry-leading because we treat every customer like a real person and fellow rider, not just an order number.

The NGM Standard: Curation Over Commission

There’s a lot of "noise" in the EUC world, and honestly, not every wheel that hits the market is worth your money. Our philosophy is simple: If we don’t believe in a product, we won’t sell it. We aren't here to move boxes or chase a quick buck on a sub-par product. Every wheel in our catalog has been vetted for performance, build quality, and reliability. We would much rather lose a sale today than have an unhappy rider tomorrow. When you buy from NGM, you’re getting a machine that has earned its spot in our inventory.

Our Philosophy: Value Without Compromise

Our mission is to provide the absolute best value in the industry. To us, "value" is the perfect intersection of:

• Aggressive Pricing: By maintaining a low-overhead, efficient operation, we pass the savings directly to you.

• Added-Value Items: We look for ways to give you more for your investment, whether through included accessories or performance upgrades.

• Expert Knowledge: We are riders first. We know the firmware, ride-feel, and the mechanics of these machines because we actually use them.

Industry-Leading Warranty & Support

We are not just a "discount dealer." We know that when you invest in a high-performance machine, you need a partner here in the USA who has your back when things get technical.

Next Gen Mobility is proud to offer what we consider the best warranty support in the industry.

• Technical Expertise: Our roots are in mechanical troubleshooting and performance testing. When you contact us, you’re talking to experts, not a call center.

• Rapid Parts Fulfillment: We keep a robust inventory of spare parts on hand locally. Our goal is to get you back on one wheel as fast as possible.

• Direct Communication: We pride ourselves on being accessible. Whether it's email, text, or a call, we’re here to help you solve problems in real-time.

A Legacy of Community & Care

Next Gen Mobility was built on a foundation of friendship and passion. Originally founded by the late James Van Crofton, the business is now operated by Rob and Rachel Fail, who are dedicated to carrying forward James’ vision of a rider-first company.

When you buy from NGM, you are supporting a family-run business that gives back. A significant portion of our proceeds continues to support James’ surviving family, ensuring that his impact on the EUC community continues through every wheel we ship.

Don’t Just Take Our Word For It

Transparency is everything to us. Our commitment to the community has earned us a 4.9-star average rating on TrustPilot. We encourage every rider to read our verified reviews to see how we handle everything from shipping to complex warranty repairs.