Warranty

Next Gen Mobility stands by every product we sell - if we don't believe in it, then we won't sell it, period.

Next Gen Mobility provides a manufacturers warranty for any personal electric vehicle (PEV) sold through our website, including electric scooters, e-bikes, and any other PEVs or parts we sell. This warranty covers any defects in material and workmanship under normal use during the Warranty Period.

Warranty Period

The Warranty Period for PEVs purchased from Next Gen Mobility is as follows:


Begode / LeaperKim / InMotion:
Manufacturer 2 year warranty on parts, including motor & motherboard – 18 months warranty on the battery. *


Kingsong / Extreme Bull / Extreme Wheel:
Manufacturer 1 year warranty on parts, including motor & motherboard – 12 months warranty on the battery. †

We Stand By Every PEV We Sell

It is a priority to Next Gen Mobility that your experience is a positive one.
We will work with you to get your PEV operating, providing proactive and responsive after sales support and advice. ‡
During the warranty period, Next Gen Mobility will replace parts at no charge, that prove defective because of improper material or workmanship, under normal use and maintenance.
After the warranty period expires, we will continue to support your PEV with discounted parts for the reasonable life expectancy of your PEV. §
Manufacturer approved warrantied parts will be shipped free of charge and may take up-to 3 to 6 weeks to arrive. ||
Expedited parts shipment is available via DHL. Air shipping takes 3-7 days. ¶ ¶

What This Warranty Does Not Cover

This warranty does not cover any problem that is caused by the following.

  • Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
  • Damage resulting from improper maintenance or installation, misuse, accidents, water damage, or theft.
  • Use other than for personal, family, or household purposes.
  • Modifications or alterations to the product without written permission from Next Gen Mobility.
  • Wear and tear items, for example: tires, brake pads, and bearings are not covered by the warranty.

How to Obtain Warranty Service

To obtain warranty service, please contact us at support@nextgenmobility.org or call 213-792-2027. We will help you determine the problem and the most appropriate solution. We will work with you to diagnose the issue remotely whenever possible, however you may be required to return the product, at your cost, for inspection on rare occasions.

Limitation of Damages

In no event shall Next Gen Mobility be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Next Gen Mobility has been advised of the possibility of such damages.

Returns

Once your product ships from the USA (or China if by Air) or if it’s a custom order we reserve the right to refuse returns. Exceptions can be made for unused and unopened goods at the sole discretion of Next Gen Mobility. Products, once used are not eligible for return unless deemed defective beyond repair by Next Gen Mobility.

Governing Law

This limited warranty shall be governed by the laws of the United States of America without giving effect to any conflict of laws/principles that may provide the application of the law of another jurisdiction.

Changes to the Warranty

Next Gen Mobility reserves the right to change or modify this warranty at any time without prior notice. The most up-to-date version of the warranty will be available on our website.

DISCLAIMER NOTICE

RIDING, OWNING AND STORING A PERSONAL ELECTRIC VEHICLE IS A HAZARDOUS ACTIVITY, USERS AND BYSTANDERS COULD BE SERIOUSLY INJURED OR EVEN KILLED. RIDERS AND CUSTOMERS VOLUNTARILY PARTICIPATING IN THESE ACTIVITIES WITH KNOWLEDGE OF THE DANGER INVOLVED, AND ASSUME ANY AND ALL RISKS OF BODILY INJURY, DEATH OR PROPERTY DAMAGE, WHETHER THOSE RISKS ARE KNOWN OR UNKNOWN.
Customers forever release Next Gen Mobility, the Event, Fair, the State, the County, the Lessor, any event- or affiliated organization, and their respective directors, officers, employees, volunteers, agents, contractors, and representatives or owners (collectively “Releasees”) from any and all actions, claims, or demands that the customers assignees, heirs, distributees, guardians, next of kin, spouse and legal representatives now have, or may have in the future, for injury, death, or property damage, related to (i) my participation in activities when using, storing or maintaining products sold by Next Gen Mobility, (ii) the negligence or other acts, whether directly connected to these activities or not, and however caused, by any Releasee, or (iii) the condition of the premises where these activities occur, whether or not I am then participating in the activities. In addition: assignees, heirs, distributees, guardians, next of kin, spouse and legal representatives will not make a claim against, sue, or attach the property of any Releasee in connection with any of the matters covered by the foregoing statement and all and any products sold by Next Gen Mobility or its owners, representatives, and officers.

Footnotes

  • * One year warranty from original date of purchase.
  • † Two year warranty from the date of manufacture.
  • ‡ We do not do repairs or cover the cost of labor to complete repairs.
  • § Reasonable life expectancy of your PEV is from 3 to 5 years – We accept no responsibility should the manufacturer stop producing parts for your PEV.
  • || Parts will be shipped once parts are provided by the manufacturer or supplier.