Next Gen Mobility Warranty Policy

Next Gen Mobility stands behind every product we sell. If we do not believe in a product, we will not sell it.

We take after-sales support seriously. Our goal is to help get you back up and riding as quickly as possible if something goes wrong. We maintain a strong inventory of commonly needed replacement parts in the United States whenever practical, allowing us to respond quickly and ship parts without unnecessary delays when parts are available.

This Warranty Policy applies to Personal Electric Vehicles (“PEVs”) purchased from Next Gen Mobility, including electric scooters, e-bikes, electric unicycles, and other PEVs or parts. This warranty covers defects in material and workmanship under normal use during the applicable Warranty Period, subject to manufacturer approval, supplier support, parts availability, the exclusions below, and Next Gen Mobility’s Terms.

Warranty Period by Manufacturer

The Warranty Period for PEVs purchased from Next Gen Mobility is as follows, commencing from the original date of manufacture, except for InMotion products, where the warranty period begins on the date of activation.

Warranty duration and coverage are generally determined by the manufacturer or supplier for each product line. Next Gen Mobility administers and supports that warranty process by working directly with customers, communicating with manufacturers or suppliers, helping diagnose issues, and coordinating approved replacement parts when available.

Nosfet & Leaperkim

• 2 year warranty on electrical components and suspension.
• Electrical components include, but are not limited to, the motherboard, lights, motor, and Bluetooth module.
• 18 month warranty on the battery.
• 6 month warranty on charger.
• Non-electrical components are not covered under warranty after initial unboxing, except as dictated by the manufacturer.

Kingsong

• 12 month warranty on electrical components, charger, and suspension.
• 6 month warranty on battery packs.
• Non-electrical components are not covered under warranty after initial unboxing, except as dictated by the manufacturer.

InMotion

For InMotion products, the warranty period begins on the date of activation.

• 12 month warranty on frame and structural parts.
• 12 month warranty on motor/controller.
• 6 month warranty on battery, except V14 and P6, which have a 12 month battery warranty.
• 6 month warranty on display.
• 6 month warranty on shocks/suspension.
• 6 month warranty on charger.
• 3 month warranty on headlight, taillight, and turn signal modules.

Non-PEV Products

For products that are not Personal Electric Vehicles, Next Gen Mobility offers a 30-day warranty from the date of order. During this period, and subject to the exclusions below, Next Gen Mobility will replace parts at no charge or provide a refund if the product is proven to be defective due to improper material or workmanship under normal use and maintenance.

Our Commitment to You

At Next Gen Mobility, your satisfaction is our priority. We are committed to providing proactive, responsive, and practical after-sales support to help keep your PEV operating effectively.

We know downtime matters. That is why we focus on fast diagnosis, clear communication, and rapid parts support whenever possible. Many common issues can be resolved by identifying the affected component and sending the correct replacement part directly to the customer. This approach avoids unnecessary shipping delays, reduces downtime, and helps get riders back on the road faster.

During the applicable warranty period, and subject to warranty approval, manufacturer or supplier support, parts availability, and the exclusions below, Next Gen Mobility will provide or coordinate replacement parts at no charge if they are determined to be defective due to improper material or workmanship under normal use and maintenance.

Unlike traditional repair models that require every product to be shipped to a single centralized repair facility, our support approach is designed around speed and flexibility. When a replacement part can solve the issue, we work to get that part to you quickly. When additional help is needed, we provide practical support by phone, text message, email, and live chat to help with troubleshooting, diagnosis, and repair support.

Warranty support may include remote troubleshooting, diagnosis assistance, parts identification, replacement-part coordination, manufacturer communication, and practical guidance. Any such guidance is informational support only and does not constitute a certification that the product is safe, repaired, defect-free, waterproof, water-resistant, or suitable for continued use.

Even after the warranty period expires, we may continue to support your PEV by offering discounted parts for its expected service life, typically 3 to 5 years. Please note that we cannot be held responsible if a manufacturer discontinues production, support, or availability of parts for your specific PEV model.

Manufacturer-approved or supplier-approved warranty parts will be shipped free of charge when available and approved under warranty. Many commonly needed parts are stocked in the United States for faster fulfillment. If a required warranty part is not currently in stock domestically, Next Gen Mobility will use commercially reasonable efforts to arrange shipment from the manufacturer or supplier to minimize downtime, subject to availability, manufacturer or supplier processing, carrier restrictions, customs, and other circumstances outside NGM’s control.

Important Note on Electric Unicycles (EUCs)

Due to the very high cost and practical difficulty of shipping an Electric Unicycle each way for repair, warranty support for EUCs is typically handled through remote troubleshooting and guided customer replacement of modular parts rather than in-house repair service.

EUCs are generally modular machines, and many common issues can be resolved through proper diagnosis and replacement of the affected component. This parts-forward support model is common in the EUC industry because it is often the fastest and most practical way to resolve issues.

Instead of requiring customers to ship an entire wheel across the country for every repair, Next Gen Mobility focuses on diagnosing the issue quickly, supplying or coordinating the correct parts where approved and available, and providing practical support so the repair can be completed as efficiently as possible.

Customers are responsible for determining whether they are competent and comfortable performing any guided replacement or repair. If a customer is unable to complete a repair on their own, Next Gen Mobility may, in its discretion, help coordinate support through an independent third-party repair provider.

Any third-party repair support must be arranged or approved by Next Gen Mobility in advance. Customers should not take their EUC to an outside repair provider, authorize work, purchase parts, or expect reimbursement for labor, diagnostic fees, parts, shipping, travel, storage, or other costs unless expressly authorized by Next Gen Mobility in writing before the expense is incurred.

This approach is designed to reduce unnecessary shipping, shorten repair timelines when suitable local support is available, and keep warranty support practical, responsive, and cost-effective for both customers and Next Gen Mobility.

Next Gen Mobility does not operate a centralized in-house repair facility and does not guarantee that any issue can be resolved through remote support, parts shipment, or third-party repair coordination.

Right to Repair, DIY Repairs, and Customization

Next Gen Mobility strongly supports the right to repair.

We believe customers should be able to maintain, repair, personalize, and customize the PEVs they own. EUCs and many other PEVs are modular machines, and many common repairs can be completed by customers with the correct parts, instructions, tools, and support. Our warranty and support model is built around that reality.

We do not believe a customer should lose their entire warranty simply because they opened their device, replaced a modular part, performed ordinary maintenance, installed accessories, changed pedals, added fairings, added pads, installed 3D-printed TPU armor, changed cosmetic components, or made other reasonable cosmetic, ergonomic, lighting, or performance-related customizations.

A DIY repair, accessory installation, or customization does not automatically void the entire warranty.

Customers may generally perform ordinary maintenance, install accessories, replace pedals, install fairings, add pads, install 3D-printed TPU armor, change cosmetic components, install lighting accessories, replace modular components, or make other non-destructive cosmetic, ergonomic, or functional changes without automatically losing warranty coverage for unrelated components.

Customers may also install certain aftermarket or upgraded components, including aftermarket headlights, LED lighting kits connected to existing lighting connectors, pedals, cosmetic kits, fairings, pads, armor, or aftermarket motors, without automatically voiding the entire warranty.

That said, right to repair does not mean every modification is risk-free or warranty-covered. Aftermarket parts, third-party parts, customer-installed parts, custom components, and modifications are not themselves warranted by Next Gen Mobility unless expressly stated in writing.

Warranty coverage may be denied, limited, or excluded if the specific issue for which warranty support is requested was caused by, contributed to, or made worse by an aftermarket part, third-party part, customer-installed part, modification, improper installation, incompatible component, electrical change, wiring change, firmware change, custom firmware, non-standard charger, battery modification, controller modification, motor modification, water exposure, crash damage, misuse, or other condition outside normal use and maintenance.

In plain language: your entire warranty is not automatically void just because you repaired, opened, accessorized, or customized your PEV. But if the repair, part, installation, modification, or accessory causes or contributes to the problem, that problem may not be covered.

Warranty coverage may remain available for unrelated covered components during the applicable warranty period, subject to the manufacturer’s warranty terms, NGM’s Warranty Policy, parts availability, warranty approval, and the exclusions stated in this policy.

Customers are responsible for ensuring that any repair, accessory, aftermarket part, or modification is installed safely and correctly. Some modifications may affect performance, handling, braking, acceleration, water resistance, battery safety, electrical safety, firmware behavior, lighting behavior, structural integrity, warranty eligibility, legal compliance, or rider safety.

If you are unsure whether a repair or modification may affect warranty coverage or safety, please contact Next Gen Mobility before performing the work. We would rather help you make an informed decision up front than surprise you later.

Water Resistance and Manufacturer IP Ratings

Some manufacturers advertise water-resistance or ingress-protection ratings, such as IPX5, IPX6, IPX7, IP67, or similar ratings. These are manufacturer claims, not independent certifications by Next Gen Mobility.

Next Gen Mobility does not independently test, certify, verify, warrant, or guarantee manufacturer water-resistance ratings, waterproofing claims, ingress-protection ratings, rain-resistance claims, splash-resistance claims, or other water-related specifications.

Next Gen Mobility does not encourage customers to ride through deep standing water, flooding, heavy rain, submerged areas, pressure washing, water crossings, or any condition likely to expose the product to significant water intrusion.

Water exposure may damage batteries, controllers, motors, bearings, wiring, connectors, displays, lights, charge ports, firmware systems, and other components, and may increase the risk of malfunction, cut-out, corrosion, electric shock, fire, thermal runaway, property damage, injury, or death.

Water damage, rain damage, corrosion, salt exposure, condensation, flooding, washing, pressure washing, submersion, or other water exposure is not covered unless expressly covered by the manufacturer in writing.

Battery Maintenance and Charging

Lithium-ion batteries require proper charging, storage, and maintenance. Unless the manufacturer provides different written instructions for your specific product, customers should charge the battery to full at least once every 60 days and allow the battery cells to balance at least once every 60 days by leaving the product connected to the OEM charger overnight after reaching full charge.

Failure to maintain, charge, balance, inspect, and store lithium-ion batteries properly may increase the risk of deep discharge, cell imbalance, reduced capacity, battery-management errors, unexpected shutdown, charging failure, overheating, smoke, thermal runaway, fire, explosion, property damage, serious injury, or death.

Battery neglect, deep discharge, improper charging, improper storage, failure to periodically charge or balance battery cells, use of non-approved chargers, charging contrary to manufacturer instructions, or use after abnormal battery behavior may result in denial, limitation, or loss of warranty coverage.

What is Not Covered Under Warranty

This warranty does not cover any problem, condition, malfunction, damage, cost, or loss caused by or relating to:

• conditions, malfunctions, or damage not resulting from defects in material or workmanship;
• improper maintenance, improper installation, misuse, abuse, neglect, accidents, crashes, impacts, theft, vandalism, or abnormal use;
• water damage, rain damage, corrosion, salt exposure, condensation, flooding, washing, pressure washing, submersion, or other water exposure;
• battery neglect, deep discharge, improper charging, improper storage, failure to periodically charge or balance battery cells, use of non-approved chargers, or charging contrary to manufacturer instructions;
• modifications, alterations, custom firmware, speed unlocks, controller modifications, battery modifications, wiring changes, waterproofing attempts, third-party repairs, or unauthorized repairs that cause, contribute to, or worsen the issue being claimed;
• aftermarket parts, third-party parts, customer-installed parts, incompatible components, improper installation, electrical changes, wiring changes, firmware changes, non-standard chargers, aftermarket motors, lighting kits, accessories, or modifications that cause, contribute to, or worsen the issue being claimed;
• wear-and-tear items, consumables, cosmetic damage, tires, tubes, bearings, brake pads, grips, seals, gaskets, trim, shells, pedals, and similar components unless expressly covered by the manufacturer;
• labor, diagnostic fees, third-party repair costs, shipping costs, travel costs, storage costs, loss of use, downtime, or incidental/consequential damages unless expressly approved by Next Gen Mobility in writing in advance.

DIY repairs, ordinary maintenance, modular part replacement, cosmetic changes, pads, fairings, 3D-printed TPU armor, pedal changes, lighting accessories, and other customer customizations do not automatically void the entire warranty. However, warranty coverage does not apply to any problem, damage, failure, safety issue, or loss caused by, contributed to, or made worse by an aftermarket part, third-party part, customer-installed part, modification, improper installation, incompatible component, electrical change, wiring change, firmware change, custom firmware, non-standard charger, battery modification, controller modification, motor modification, water exposure, crash damage, misuse, or other condition outside normal use and maintenance.

Aftermarket parts, third-party parts, customer-installed parts, custom components, and modifications are not warranted by Next Gen Mobility unless expressly stated in writing.

How to Obtain Warranty Service

To obtain warranty service, please contact us at support@nextgenmobility.org or call 213-792-2027.

We will assist you in determining the problem and the most appropriate solution. We will work with you to diagnose the issue remotely whenever possible.

Depending on the issue, we may ask for photos, videos, serial numbers, odometer readings, activation information, app screenshots, firmware information, charger information, water-exposure history, crash history, modification history, maintenance history, battery-maintenance information, or other information needed to evaluate the claim and identify the correct replacement part.

In rare circumstances, you may be required to return the product or part at your cost for inspection. Please note that we do not operate a centralized in-house repair facility and do not cover the cost of labor for repairs unless expressly approved in writing in advance.

Customers should not take their PEV to an outside repair provider, authorize work, purchase parts, or expect reimbursement for labor, diagnostic fees, parts, shipping, travel, storage, or other costs unless expressly authorized by Next Gen Mobility in writing before the expense is incurred.

Limitation of Damages

In no event shall Next Gen Mobility be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of use, downtime, loss of profits, loss of revenue, loss of data, substitute transportation, storage costs, towing costs, shipping delays, water damage, property damage, or other consequential losses resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Next Gen Mobility has been advised of the possibility of such damages.

Nothing in this Warranty Policy limits any warranty or consumer right that cannot lawfully be limited or excluded.

Relationship to Terms of Service

Warranty-related disputes are subject to Next Gen Mobility LLC’s Terms, including the assumption of risk, release of liability, warranty disclaimers, limitations of liability, arbitration agreement, class-action waiver, Arizona forum provisions, insurance/subrogation waiver, and other applicable terms.

If this Warranty Policy and the Terms conflict, the Terms control except where this Warranty Policy provides a specific product warranty benefit that Next Gen Mobility has expressly offered and that cannot be limited by the Terms.

Governing Law

This Warranty Policy and any warranty-related dispute shall be governed by the laws of the State of Arizona and applicable federal law, including the Federal Arbitration Act where applicable, without regard to conflict-of-law principles, except to the extent superseded by federal law or by any non-waivable law that applies notwithstanding this provision.

Changes to the Warranty

Next Gen Mobility reserves the right to update, modify, or replace this Warranty Policy at any time by posting an updated version on our website. Changes apply prospectively unless otherwise stated.

The most up-to-date version of the Warranty Policy will always be available on our website.