Terms & Conditions

Effective Date: 03/01/2024


Welcome to NextGenMobility.org. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use NextGenMobility.org if you do not accept all of the terms and conditions stated on this page.

Website Use:
The content on our pages is for your general information and use only. It is subject to change without notice.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Product Purchases:
All purchases through our website are governed by our Terms of Sale, which are hereby incorporated into these Terms and Conditions.
The product descriptions and prices are subject to change at any time without notice.

Privacy:
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

Copyright and Trademarks:
The trademarks, logos, and service marks displayed on our website are the property of NextGenMobility.org or other third parties. You are not permitted to use these Marks without the prior consent of NextGenMobility.org or such third party.

Limitation of Liability:
NextGenMobility.org shall not be liable for any indirect, special, consequential, or punitive damages that result from the use of, or the inability to use, the materials on this site or the performance of the products.

Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of California, USA, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Changes to Terms and Conditions:
We reserve the right to amend these terms and conditions at any time. Your continued use of the website following any changes indicates your acceptance of the new terms and conditions.

Contact Us:
If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected]

Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
*At Next Gen Mobility’s discretion
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of to and return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?
Contact us at [email protected] or call +1-213-792-2027 for questions related to refunds and returns or for any, order, support or service inquiry.

Warranty Information

Warranty Coverage


Next Gen Mobility provides a manufacturers warranty for any personal electric vehicle (PEV) sold through our website, including electric scooters, e-bikes, and any other PEVs or parts we sell. This warranty covers any defects in material and workmanship under normal use during the Warranty Period.

Warranty Period

The Warranty Period for PEVs purchased from Next Gen Mobility is as follows:
Begode / LeaperKim / InMotion:
Manufacturer 2 year warranty on parts, including motor & motherboard – 18 months warranty on the battery. *
Kingsong / Extreme Bull / Extreme Wheel:
Manufacturer 1 year warranty on parts, including motor & motherboard – 12 months warranty on the battery. †

What Will Be Done – We Stand By Every PEV We Sell !!!

It is a priority to Next Gen Mobility that your experience is a positive one.
We will work with you to get your PEV operating, providing proactive and responsive after sales support and advice. ‡
During the warranty period, Next Gen Mobility will replace parts at no charge, that prove defective because of improper material or workmanship, under normal use and maintenance.
After the warranty period expires, we will continue to support your PEV with discounted parts for the reasonable life expectancy of your PEV. §
Manufacturer approved warrantied parts will be shipped free of charge and may take up-to 3 to 6 weeks to arrive. ||
Expedited parts shipment is available via DHL. Air shipping takes 3-7 days. ¶ ¶

What This Warranty Does Not Cover

This warranty does not cover any problem that is caused by the following.

  • Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
  • Damage resulting from improper maintenance or installation, misuse, accidents, water damage, or theft.
  • Use other than for personal, family, or household purposes.
  • Modifications or alterations to the product without written permission from Next Gen Mobility.
  • Wear and tear items, for example: tires, brake pads, and bearings are not covered by the warranty.

How to Obtain Warranty Service

To obtain warranty service, please contact us at [email protected] or call 213-792-2027. We will help you determine the problem and the most appropriate solution. We will work with you to diagnose the issue remotely whenever possible, however you may be required to return the product, at your cost, for inspection on rare occasions.

Limitation of Damages

In no event shall Next Gen Mobility be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Next Gen Mobility has been advised of the possibility of such damages.

Returns

Once your product ships from the USA (or China if by Air) or if it’s a custom order we reserve the right to refuse returns. Exceptions can be made for unused and unopened goods at the sole discretion of Next Gen Mobility. Products, once used are not eligible for return unless deemed defective beyond repair by Next Gen Mobility.

Governing Law

This limited warranty shall be governed by the laws of the United States of America without giving effect to any conflict of laws/principles that may provide the application of the law of another jurisdiction.

Changes to the Warranty

Next Gen Mobility reserves the right to change or modify this warranty at any time without prior notice. The most up-to-date version of the warranty will be available on our website.

DISCLAIMER NOTICE

RIDING, OWNING AND STORING A PERSONAL ELECTRIC VEHICLE IS A HAZARDOUS ACTIVITY, USERS AND BYSTANDERS COULD BE SERIOUSLY INJURED OR EVEN KILLED. RIDERS AND CUSTOMERS VOLUNTARILY PARTICIPATING IN THESE ACTIVITIES WITH KNOWLEDGE OF THE DANGER INVOLVED, AND ASSUME ANY AND ALL RISKS OF BODILY INJURY, DEATH OR PROPERTY DAMAGE, WHETHER THOSE RISKS ARE KNOWN OR UNKNOWN.
Customers forever release Next Gen Mobility, the Event, Fair, the State, the County, the Lessor, any event- or affiliated organization, and their respective directors, officers, employees, volunteers, agents, contractors, and representatives or owners (collectively “Releasees”) from any and all actions, claims, or demands that the customers assignees, heirs, distributees, guardians, next of kin, spouse and legal representatives now have, or may have in the future, for injury, death, or property damage, related to (i) my participation in activities when using, storing or maintaining products sold by Next Gen Mobility, (ii) the negligence or other acts, whether directly connected to these activities or not, and however caused, by any Releasee, or (iii) the condition of the premises where these activities occur, whether or not I am then participating in the activities. In addition: assignees, heirs, distributees, guardians, next of kin, spouse and legal representatives will not make a claim against, sue, or attach the property of any Releasee in connection with any of the matters covered by the foregoing statement and all and any products sold by Next Gen Mobility or its owners, representatives, and officers.


Footnotes

  • * One year warranty from original date of purchase.
  • † Two year warranty from the date of manufacture.
  • ‡ We do not do repairs or cover the cost of labor to complete repairs.
  • § Reasonable life expectancy of your PEV is from 3 to 5 years – We accept no responsibility should the manufacturer stop producing parts for your PEV.
  • || Parts will be shipped once parts are provided by the manufacturer or supplier.

Privacy Policy

Effective Date: 12/05/2023


Welcome to NextGenMobility.org. Your privacy is critically important to us, and this policy aims to be transparent about how we collect, use, and protect your personal information.

Information Collection and Use:
Google Analytics: We use Google Analytics to collect information about your interactions with our website. This includes data like your IP address, browser type, visit duration, and the pages you visit. We use this data to improve our site and understand how our customers engage with our content.
WordPress WooCommerce: As our e-commerce platform, WooCommerce collects necessary information during the checkout process on our store. This includes your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password.

Data Sharing and Disclosure:
We respect your privacy and do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. Aggregate, anonymized data may be shared with trusted partners for business analytics purposes.

Cookies:
Our site uses cookies to personalize your experience and gather information about site usage. You can choose to disable cookies in your browser settings, but this may affect the functionality of our site.

Data Security:
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.

Your Rights (California Residents):
As a California resident, you have the right to request access to your personal data, request deletion of your personal data, and request information about the categories of personal data we collect and the purposes for which it is used.

Changes to This Privacy Policy:
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us:
If you have any questions about this Privacy Policy, please contact us at [email protected]